Kellie P. McQuillin

19 years of IT Applications and Project Management – 11+ years of Leadership Experience – 11 years in Hospitality – 8 years in the Healthcare Industry – 5 years Payments - Project Management – Strategic Planning – Evaluating Current and Future Technologies – Vendor Relationships – System Integrations – Automation – Release Management – Process Improvement – Business Alignment – Compliance and Regulations

Tableau, Slack, ADP, Delphi, .Net, VB Script, C++, JavaScript, Java, ASP, Visual Basic, Cobol, Perl, DHTML, Batch Files, MS SQL Server, Sybase, MySQL, MS Excel, MS Access, Power Point, Project, Adobe, SDLC, Waterfall, Agile, SFTP, MS Dynamics Great Plains, Compeat, TMx, Hot Schedules, Ultipro Core HR and Payroll, Micros, Aloha, PCI, P2PE, EMV, SOX, HIPPA, HCFA, HEDIS

• Raised team morale and helped alleviate burnout by creating and implementing a universal template to document all aspects of Enterprise Accounts. This allowed any Enterprise Account Manager on the team to step in and help a customer while the assigned Enterprise Account Manager is out of the office. These documents will also be used as a data feed for a newly designed Sales Center system.
• Overcame multiple obstacles while managing a major Golf, Tennis, and Stadium Club account through conversion from the Merchant Link Gateway with Chase processing, to the Shift4 Gateway with Shift4 processing. This included working closely with the Product team through challenges implementing brand new products and features, as well as gathering and documenting report specifications used by the Development team. These reporting deliverables became a universal offering to all full-acquiring customers.
• Managed the largest Enterprise Restaurant account at Shift4 encompassing 2 different brands and 3000+ locations. This required partnering with both corporate and franchise management as well as Third Party Vendors, setting priorities and expectations, introducing solutions through new products when needed, and driving multiple projects, sometimes simultaneously, to completion.
• Brought in to help manage an at-risk project implementing the Merchant Link secure credit card processing EMV solution into 600 locations for a high end $1.4M, highly demanding, major lodging and hospitality account. Each location required a minimum of 2 MIDs (Restaurant and Hospitality) with some requiring additional MIDs in these areas as well as Retail, and anywhere from 2-60 Ingenico card readers at each location.